Review management software
Online review management software for Google and Facebook
One tool to read, answer and grow your customer reviews — with your team, for every location, without logging in to each profile.
5 out of 5 stars No card needed · 7-day free trial
What it does
The four jobs of review management
Reputation management starts with doing these four things well, every week.
Collect every review
Google Business Profile and Facebook reviews from all locations sync into one inbox every hour, including edits and removals.
Respond consistently
Suggested templates, assignments and a response queue make sure every review gets a timely, personal answer.
Review response toolEarn new reviews
Review request emails, QR codes and NFC tap cards ask every customer — never only the happy ones.
Measure reputation
Rating trends, reply rate, reply time and a location leaderboard, plus scheduled report emails.
Customer review management tool
A shared inbox your whole team can work from
Tag reviews, leave internal notes and assign them to the right person. Owners and admins see everything; managers and staff see only their locations. Export any filtered list to Excel or CSV.
- Suspicious review flags and a report tracker
- Edited and deleted reviews kept in history
- Email and in-app alerts for negative reviews
Compare
Google Business Profile alone vs Review Sync Manager
Google’s free tools work well for one profile. Once you run several locations, platforms or clients, the gaps add up.
| Feature | Google Business Profile | Review Sync Manager |
|---|---|---|
| Read and reply to Google reviews | Yes | Yes |
| Facebook recommendations in the same inbox | No | Yes |
| All locations in one inbox, filtered by rating and status | One profile at a time | Yes |
| Reply templates with the customer’s name and location | No | Yes |
| Review request emails with open and click tracking | Share link only | Yes |
| Team roles across brands and locations | Per profile | Yes |
| Your agency’s logo and colours for clients | No | Yes |
| Ratings and response rate across all locations | Per profile | Yes |
| Price | Free | Per location / month |
FAQ
Review management software questions
What is review management software?
Software that brings your online reviews into one place so you can read them, reply to them, ask customers for new ones and see how each location is doing. Review Sync Manager does this for Google Business Profile and Facebook.
Which review sites does Review Sync Manager support?
Google Business Profile and Facebook Pages. Facebook uses recommendations rather than stars, and both appear in the same inbox.
Do I still own my Google and Facebook profiles?
Yes. You sign in with Google and Facebook and choose which locations and Pages to connect. You can disconnect at any time, and your profiles and reviews stay exactly where they are.
Can I try it before paying?
Yes. The free trial lasts 7 days with one location, and no card is needed to start.
Ready to turn reviews into growth?
Start your 7-day free trial. No card needed.